Ok… so you placed an order through Uber Eats but now you aren’t feeling all that hungry. Don’t worry there is a quick fix to this problem and in this post I’m going to be sharing with you exactly how to cancel an Uber Eats order.
In order for you to be able to cancel an order and not pay money, you are going to have to act fast. So if you are looking this information up in hopes of canceling an order you just place, you need to read this at light speed.
You Must Act Quickly
You will not get charged for your order if you cancel before the restaurant has accepted your order. Once they have accepted it and are preparing your food there is no (well.. very little) chance of backing out of it, your payment has already been processed.
The time you have between when you order through Uber Eats and when the restaurant accepts your order will vary but you can usually expect this to happen within 5-10 minutes.
You will receive a notification when your order has went through and you can check on this in the app.
There is a slight chance that you can get a refund even after the order is accepted but the chance of this happening is slim to none.
If you are in dire need of an order cancellation and your order has already been accepted by the restaurant, you will have to contact Uber Support through the app. They will then have to confirm with the restaurant that it is OK to cancel the order and that they haven’t started preparing the food yet.
If for some reason you can’t contact them through the app, their support number is 1-800-253-9377 for people in the US.
There will be a very small window of opportunity to actually make this work out. Even if you do try to cancel just after they accept your order but haven’t actually started preparing the food yet, by the time Uber contacts them and goes through all that mess, its more than likely too late.
Personally I wouldn’t even bother trying to cancel an order that has already been accepted, unless maybe if its very expensive and you really need your money back. Just don’t count on it working.
How To Cancel It
Canceling your order is pretty simple.
If you go to the order tracking screen you should see where it says “confirming order with restaurant”. If it doesn’t say this then the order has already been accepted and should say so. But if it does say this then look right below that and there is a button where you can cancel it.
When you go to cancel it you should see a screen that looks something like this that you will have to confirm your cancellation on.
If for some reason you would want to cancel your order after it has been accepted and the food is ready for delivery, you can also do this. But the only money you will save here is the delivery fee. You will still be charged for the fee.
To do this you need to contact the UberEats support team from the 1-800-253-9377 number.
Just Want to Change an Order?
If you messed up and order this doesn’t mean that you have to cancel it and place a new order to make this right.
You can actually change an order by contacting the UberEats support team via the support number above. But again, you need to do this quickly. If it is too far along in the process and your food is prepared you might not be able to do this.
UberEats will contact the restaurant to see if it is possible to change an order up and they will do their best to get what you want. But much of this depends on the restaurant. Some restaurants will be more lenient and willing to change an order that is already partially made up while others are not.
Just Make It Quick
The key point to take away here is that if you want to make any changes to the order you placed, such as changing an item or two, or canceling it completely, you need to act fast. If you don’t you will be charged.
Do you have any questions, comments, concerns??? Leave them below in the comment section and I’ll get back to you within 24 hours 🙂