Amazon Flex Driver Support – How To Get In Contact
If you are looking to contact Amazon Flex Driver support then you are in luck. Fortunately they actually offer some decent support. In this short post I will be going over the different ways to contact support and how you need to get in contact with them depending on your situation.
Whether you are going through the onboarding process, a current driver looking for some assistance with Flex app tech issues, or a driver that is out on the road and in need of assistance, Amazon Flex offers support for just about any situation.
Different Ways Of Getting In Contact With Them
There are 4 different ways that I know of that you can contact Amazon Flex support for help, all of which I will be going over.
There is the daily Q & A session along with a phone number to connect you with an onboarding specialist, where you can ask questions, get answers, learn about the Flex app and other parts of the onboarding process. There is their email support where you can get specific questions answered within a fairly short period of time. There are 2 different support phone numbers where you can get immediate support, both for driver related questions and questions about anything else. And possibly the most necessary support is the immediate help you can get while out driving by tapping the help button inside the app.
Daily Q & A Sessions
Every day Amazon Flex holds Q & A sessions at two separate times, 1pm and 4pm Eastern time.
These sessions are not for current drivers, they are for those that are looking to become drivers.
They mainly cover topics like how to install the app, how to reinstall it, how to use it, etc. The are a good number of problems surrounding the app and many people seem to have difficulties with its, so these sessions can be helpful. .
You can type in and ask questions during the sessions.
Onboarding Support Number
The Q & A’s are definitely a good source of information for people going through the onboarding process. But inevitably there are going to be somethings left unanswered that you may need answered.
Luckily, Amazon provides a support number that can connect you directly with an onboarding specialist. This number is listed below…
Amazon Flex Email
If you are looking to for support to a question that does not need an immediate answer, then the email support is probably what you want to use.
They can be emailed at firstname.lastname@example.org
They seem to be pretty good at getting back to you quickly when it comes to emailing them. I would say that you can expect a reply in 48 hours tops, usually much sooner. But of course this might depend on how complicated of a question you are asking.
Amazon Flex Support Number
There are 2 amazon support numbers that you can call for immediate support, one is for Flex drivers that are on the clock, and another is for Flex drivers that are off the clock.
When you are on a block with Amazon Flex you can call the dispatch number. This number will connect you with an Amazon Flex dispatcher that can help you out with things like order issues, late deliveries, etc. The in-app help button is easier and more effective however (more on this further down).
You need to be online with Amazon Flex when you call this number.
If you are a Flex driver but not currently working, then you are going to want to call the customer service number for Amazon Flex.
This number can help you out with pretty much everything else. If you are having issues with your Flex account, have a payment issue, or have any sort of technical issue, they can help with this.
Flex App Help Button
This is a newer feature that is available on the app. Getting help while out on a block is now as simple as tapping the help button within the app.
This is for getting support for deliveries. If you have a question about a delivery or something of that nature this is what I would use.
What I Recommend
If you can.. use the Amazon Flex support email or the Q & A Session to get the answers and support you are looking for. I would only use the support numbers if I have to, which does happen.
The reason I say this is just to be nice. You don’t want to bog down the support lines with every little thing that comes up. These lines are meant to provide quick and immediate support and that cannot happen if everyone would call in over every single problem, question, or concern.
The in-app help button is definitely the go-to method when you are out driving and need help with an order. Its fast, simple, and easy to use.
All in all I think that Amazon does a very good job at giving their Flex drivers the much needed support they need. You are bound to need support at least once in the time you drive for Flex and this shouldn’t be a problem with the support provided.
Do you have any questions, comments, or concerns about Amazon Flex support? Leave a comment below and I’ll get back to you within 24 hours…